Contact Us

We’re here to help with your questions and feedback.

FAQ 📚

Check our FAQ.

Customer Support (Text Only) 💬

Customer Support (Text Only)

Questions about products or orders?

Translation missing: en.contact.form.email: support@ironphoenix.store

Text Only: (518) 415-8496 (Text Only)

Business Inquiries (Text Only)

No Solicitation

Translation missing: en.contact.form.email: shadowseeker@ironphoenix.store

Text Only: (Text Only)

Response Time & Service Area 🕒

Available during these hours:

Customer Support Hours: Daily, 9:00 AM – 10:00 PM EST

Business Inquiries Hours: Mon-Fri, 9:00 AM – 5:00 PM EST

📞 How to Reach Us by Phone

No phone calls are accepted. For everyone’s protection, all communication must be in writing. Written records help prevent misunderstandings and ensure accurate support. When texting or emailing, please clearly include: • Which website you are contacting us from • Why you are messaging • How we may be able to help Messages without identification may be filtered as spam. Solicitation is automatically marked as spam. Orders enter processing within 9 business hours, and we respond as quickly as possible during support hours.

  • Your name and order number
  • Brief description of your issue
  • Best time to reach you

Response time: We return all voicemails within 4 hours during business hours.

Support in U.S. only during EST hours.

Check spam if no reply; use social media for urgent issues.

Your Feedback Matters 🌱

Send feedback to shadowseeker@ironphoenix.store.

Our Websites

Company Details

Legal name: Go Hard Gaming Discord LLC

DBA: Iron Phoenix GHG

Location: Ballston Spa, NY 12020, USA

Note: All inquiries are handled by a single operator.

Business Proposals

Proposals to shadowseeker@ironphoenix.store.

No unsolicited partnerships; reviewed Mon-Fri, 9 AM-5 PM EST.

Store Hours

Online store: Open 24/7.

Order processing: Within 8 business hours.

Join Our Community

Join us on Discord for gaming fun!