Contact
Welcome to Iron Phoenix GHG customs! We’re here to assist with your questions, feedback, and needs. At Iron Phoenix GHG, we believe in the power of connection and are committed to providing you with excellent support.
Have You Checked Our FAQs? 📚 Before reaching out, we encourage you to check our Frequently Asked Questions. You might find the answers you need quickly and easily, saving you time!
How Can We Help You Today? 💬 Whether you have a question about our products, need assistance with an order, or want to share your feedback, we’re here for you. Our team is knowledgeable, friendly, and ready to provide the support needed to make your experience exceptional.
Response Time 🕒 We value your time and strive to respond as quickly as possible. During our customer support hours (10:00 AM - 9:00 PM EST, daily), you can typically expect a response within 4 hours. Messages received outside of these hours will be addressed the following day. If you don’t hear back from us within this timeframe, please check your email's spam or junk folder, or feel free to contact us via one of our social media channels.
Your Feedback Matters 🌱 We’re listening! Your feedback is invaluable to us. Whether it’s a compliment or constructive criticism, we appreciate hearing from you. Your input helps us grow and ensures we continue to provide the best possible experience for our community.
How to Reach Us 💌
Primary Email for CUSTOMER Support Support@ironphoenix.store
Inquiries: Shadowseeker@ironphoenix.store**
Phone:
Customer Questions & Order Support: (518) 415-8496 TEXT only or whatsapp.
Corporate & General Inquiries (GoHardGamingDiscord LLC): 1-307-439-5613
Websites:
Main Store: Ironphoenix.store
Etsy Shop: Ironphoenixghg.etsy.com
Ironphoenixghg.store coming soon
Social Media: Connect with us on Facebook, instagram, and link-to-discord for updates, community news, and support.
A Note on Communication: To help us provide efficient support, we kindly request that customer-specific inquiries (questions about products, orders, or feedback on your experience) be directed to our designated customer support channels. For business partnership inquiries or proposals, please contact us during our office hours noted below.
Company Information
Legal Business Name: Go Hard Gaming Discord LLC
DBA (Doing Business As): Iron Phoenix GHG
Operational & Returns Address: 142 W. Milton Rd., Trailer 7, Ballston Spa, NY 12020, USA
Gaming Community Contact: Join us on link-to-your-discord-server) for community updates and gaming fun!
Our Hours
Customer Support Hours (Phone & Email):
Monday - Sunday: 10:00 AM - 9:00 PM EST
Office Hours (for business-related concerns & proposals):
Monday - Friday: 9:00 AM - 5:00 PM EST
Please note: Our online store is open 24/7 for browsing and placing orders. Orders are typically processed within 8 business hours.
HQ information: these are all managed by the same person and all emails will be directed to the same person please be aware. There is no "boss" or owner it is ONE person.
Gohardgaming.store coming soon
gohardgamingdiscord.com active but not updated
Gohardgaminghq.com coming soon
**For all Business Proposals: Please send your full proposal to shadowseeker@ironphoenix.store.
Please Note for Business Proposals: To be transparent and respect your time, please be aware that we are not currently seeking new partnerships and have no budget allocated for unsolicited services.
To manage workflow, the business proposal inbox is monitored exclusively during business hours (Monday - Friday, 9 AM - 5 PM New York Time). Our decisions are final, and repeated emails to this or any other address after a decision has been made will be automatically filtered as spam.